CREDAWA App Privacy Policy
Effective date: October 9, 2026
This Privacy Policy explains how the CREDA mobile application (the "App"), provided for members and guests of the Commercial Real Estate Development Association of Washington ("CREDA WA", "we", "us", or "our"), collects, uses, shares, and protects information about you. By using the App, you agree to the practices described in this policy.
- Summary of data used about you
- Information we collect
- How we use information
- How information is shared
- Service providers
- Data retention
- Security
- Your choices and rights
- Children's privacy
- Changes to this policy
- Contact us
1. Summary of data used about you
The table below lists the categories of personal information the App uses, where each comes from, and why it is used. We do not sell your personal information, and we do not use it for third-party advertising or cross-app tracking.
| Data | Source | Purpose |
|---|
| Membership profile: name, email, phone numbers, company, job title, job function and level, industry, mailing address, website, LinkedIn URL, bio, member type, profile photo, committee participation |
Your CREDA WA membership record in MemberClicks |
Signing you in, showing your profile, and the member directory (visible to other signed-in members) |
| Account identifiers: MemberClicks profile ID, App user ID, sign-in tokens |
Created when you sign in |
Authenticating you and keeping you signed in |
| Two-factor verification: verification codes sent to your email |
Generated at sign-in |
Account security |
| Event registrations: events you registered for, plus guests registered under you |
MemberClicks event registration forms |
Showing event participants, sending event reminders |
| Push notification data: device push token, notification preference, notifications received and whether they were read |
Your device, when you allow notifications |
Delivering announcements and event reminders, and tracking read status |
| Survey responses: your answers, and your name unless the survey is anonymous |
Surveys you choose to take |
Collecting member feedback on events and programs; results are shared with designated CREDA WA staff and volunteers |
| Feedback: your name and the text you submit |
The in-app Feedback form |
Improving the App and responding to issues |
| Usage and diagnostics: screens viewed, time on screen, session ID, device type, operating system, app errors, taps on notifications and sponsor content |
Collected automatically while you use the App |
Understanding how the App is used, fixing problems, and reporting sponsor exposure in aggregate |
| AI assistant conversations: questions you type or speak to the in-app assistant |
You, when you use the assistant |
Answering questions about CREDA WA, its events, and member information you are permitted to see |
The App does not collect your precise location, contacts, photos, health data, financial or payment information. Event payments are handled on the CREDA WA website, not in the App.
2. Information we collect
Information from your membership record
The App signs you in with your CREDA WA account, which is managed in MemberClicks, our membership management system. When you sign in, the App retrieves your membership profile and related information (such as event registrations and committee participation) from MemberClicks. You maintain this information through your CREDA WA membership account. The App does not create a separate copy of your full profile.
Information you provide in the App
This includes survey answers, feedback submissions, questions you ask the AI assistant, and your notification preferences.
Information collected automatically
The App records usage and diagnostic events (for example, which screens you view, how long you spend on them, and errors that occur), along with general device information such as device type and operating system. If you allow push notifications, your device provides a push token that we store so that notifications can be delivered.
3. How we use information
- To provide the App's features, including events, the member directory, news, surveys, and notifications.
- To authenticate you and protect your account.
- To send event reminders and association announcements.
- To run surveys and share results with the CREDA WA staff and volunteers responsible for them.
- To answer questions through the AI assistant.
- To monitor, troubleshoot, and improve the App.
- To report aggregate, non-identifying sponsor visibility statistics to sponsors.
- To comply with legal obligations and enforce our terms.
4. How information is shared
- With other members. Directory profile information and event participant lists are visible to other signed-in users of the App. Prospective members do not appear in directory search results.
- With CREDA WA administrators. Authorized staff and volunteers can view feedback, survey results, notification history, and usage analytics in order to operate the association and the App.
- With service providers that host or operate parts of the App on our behalf (see below). They may use your information only to provide services to us.
- For legal reasons. We may disclose information if required by law or to protect the rights, property, or safety of CREDA WA, our members, or others.
We do not sell or rent personal information, and we do not share it with third parties for their own marketing.
5. Service providers
| Provider | Role |
|---|
| MemberClicks |
Membership records, sign-in, event registration |
| Amazon Web Services (United States) |
App servers, data storage, and transactional email |
| Apple Push Notification service |
Delivering push notifications to your device |
| ElevenLabs |
Powering the in-app AI assistant (text and voice) |
6. Data retention
- Usage and diagnostic events are deleted automatically one year after they are recorded.
- Push tokens are kept until you sign out, disable notifications, or the token is no longer valid.
- Survey responses, feedback, and notification history are kept for as long as they are needed to operate the association, or until you ask us to delete them.
- Your membership profile is governed by your CREDA WA membership and is kept in MemberClicks.
7. Security
Information is sent over encrypted connections (HTTPS), access to App services requires authentication, and administrative functions are limited to authorized users. No method of transmission or storage is completely secure, but we take reasonable measures to protect your information.
8. Your choices and rights
- Notifications: You can turn push notifications on or off in the App's settings or in your device settings.
- Profile information: You can update your directory information through your CREDA WA membership account.
- Optional features: Surveys, feedback, and the AI assistant are optional.
- Access and deletion: You can ask for a copy of the information the App holds about you, or ask us to delete it, by contacting us as described below. Depending on where you live, you may have additional rights under applicable privacy law. We will not discriminate against you for exercising them.
9. Children's privacy
The App is intended for commercial real estate professionals and is not directed to children under 16. We do not knowingly collect personal information from children.
10. Changes to this policy
We may update this policy from time to time. When we do, we will revise the effective date above and, for material changes, notify you through the App.
If you have questions about this policy or wish to exercise your privacy rights, please contact CREDA WA through www.credawa.org or by email at [email protected].
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